911 Restoration of Middle Tennessee is deeply committed to upholding the highest standards of service in the restoration industry, and this is evident in their unwavering dedication to certification and training. Recognizing the ever-evolving nature of water damage restoration techniques and technologies, the company ensures that its professionals are not only certified by reputed institutions but also undergo regular training to stay updated with the latest industry practices. This ensures that customers receive services that adhere to the current best practices and regulatory standards.

Furthermore, the comprehensive training programs at 911 Restoration of Middle Tennessee cover a wide range of restoration scenarios, from water damage and mold remediation to fire and smoke damage restoration. This breadth of training ensures that their professionals are equipped to handle any restoration challenge that comes their way. Additionally, by fostering a culture of continuous learning and improvement, the company underscores its dedication to excellence, ensuring that every project, irrespective of its scale, is executed with the utmost precision and care.

Our Specialists Are Certified And Trained by IICRC

At 911 Restoration of Middle Tennessee, we take immense pride in the fact that our specialists are not only highly skilled but also certified and trained by the Institute of Inspection, Cleaning and Restoration Certification (IICRC). IICRC is a globally recognized certification body in the restoration, cleaning, and inspection industry, ensuring that professionals meet the highest industry standards. By having our specialists certified by such a renowned institution, we aim to provide our customers with unparalleled service quality and assurance.

Our collaboration with the IICRC doesn’t stop at initial certification. The dynamic nature of the restoration industry necessitates that professionals stay abreast of the latest techniques, technologies, and safety protocols. Thus, our specialists undergo regular and rigorous training sessions under IICRC’s guidance to refine their skills and expand their knowledge. This continuous educational approach ensures that 911 Restoration’s customers benefit from cutting-edge restoration methods, executed with precision and a commitment to excellence.

Choosing a service provider with IICRC-certified specialists, like 911 Restoration of Middle Tennessee, provides homeowners and businesses the peace of mind that they’re entrusting their property to individuals who have met the gold standard of training and certification in the restoration industry.

Employee Certification Training

At 911 Restoration of Middle Tennessee, we believe that the foundation of exceptional service lies in the expertise and training of our employees. To ensure that every client receives the highest quality of restoration services, we have instituted a rigorous employee certification training program. This program goes beyond the industry standards, emphasizing both theoretical knowledge and hands-on experience, allowing our employees to handle a variety of restoration challenges with confidence and proficiency.

Our employee certification training is not a one-time process. We understand the need for continuous learning in the ever-evolving world of restoration. Consequently, we provide regular refresher courses, workshops, and seminars to ensure that our team stays updated with the latest techniques, equipment, and best practices. This commitment to continuous training ensures that our customers can always expect state-of-the-art solutions and methods when they choose 911 Restoration of Middle Tennessee.

The investment we make in our employee training reflects our commitment to excellence and our dedication to the communities we serve. When a property owner chooses our team for their restoration needs, they can rest assured that they are in the hands of highly trained, certified, and passionate professionals, ready to bring their property back to its former glory.

Modules include:

• Crew Training
• Fire Restoration
• Water Restoration
• Carpet & Upholstery Cleaning

Restoration Franchise Training

​​911 Restoration of Middle Tennessee is more than just a restoration service provider; it’s a testament to a culture of excellence, growth, and community service. Recognizing the importance of consistent service quality across all its locations, the company has rolled out a comprehensive Restoration Franchise Training program. This program ensures that every franchise under the 911 Restoration banner, irrespective of its location, upholds the same high standards of service, professionalism, and customer care that the brand is renowned for.

The Restoration Franchise Training is holistic, covering a gamut of subjects from technical restoration procedures, customer relationship management, to the latest equipment and technology usage. This ensures that every franchise is equipped to handle the diverse challenges they might encounter in the field while maintaining a consistent brand image and customer experience. By fostering a standardized approach to restoration, 911 Restoration ensures that customers receive the same top-tier service quality, whether they’re interacting with the brand in Middle Tennessee or any other location.

It’s primarily for new Franchise owners and covers many restoration topics:

• Water Damage Restoration
• Sewer Backup Cleanup
• Mold Removal
• Fire and Smoke Damage Restoration
• Disaster Restoration
• Sanitization Services
• Commercial Property Restoration
• Crime Scene Cleanup

e-Learning Resources

In the digital age, 911 Restoration of Middle Tennessee recognizes the power and flexibility that online learning offers. To cater to this, the company has invested in comprehensive e-Learning resources, ensuring that both their professionals and franchises can access vital training materials and courses anytime, anywhere. These resources encompass a vast array of topics, from the technicalities of restoration work to the soft skills required for impeccable customer service.

The e-Learning platform employed by 911 Restoration of Middle Tennessee is interactive, user-friendly, and designed to cater to various learning styles. Through a mix of video tutorials, webinars, interactive quizzes, and downloadable materials, users can dive deep into specific topics or quickly refresh their memory on essential procedures. This digital approach ensures that learning is not confined to a classroom setting, allowing employees and franchise partners to pace their education based on their individual schedules and learning preferences.

Furthermore, the e-Learning resources emphasize the company’s commitment to continuous improvement and innovation. As the restoration industry evolves, new modules and materials can be easily added to the platform, ensuring that the entire 911 Restoration community has access to the latest best practices, techniques, and industry insights. This proactive approach to education underscores the brand’s dedication to excellence and its mission to provide superior restoration services across Middle Tennessee and beyond.